Issues with Wireless Signal

Discussion in 'Iptek' started by dixita, Jun 16, 2017.

  1. dixita

    dixita New Member

    I have had a running issue with my new fibre installation.
    It was connected in March and since then I have had random connection issues.
    I have had a number of engneers out who have done various things but to no avail.
    I finaly identified that the issue seemed to be that the 2.4 SSID would randomly vanish. Devices that could would switch to the 5g SSID. Those that could not would of course not be able to connect to the internet. The wired devices would also be ok.
    If left alone the 2.4 SSID would return so by the time I got round to fixing my wife's issue it would be OK again!
    I contacted BT and explained my findings. The agent said "Is the Wired circuit working?"
    I replied "Yes"
    The agent said "In that case, we do not guarantee a wirless wifi service. I am closing the ticket"
    Anyone else had this?
    Moderators: Is this true? How can I get some assistance please?
     

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